Delete Your Account
How to delete your Autowash24 membership and the personal data linked to it — either yourself in the app, or by asking us here.
Deleting your Autowash24 account removes your membership and the personal data attached to it. You can do this yourself in the app in under a minute, or ask us to do it for you using the form below — you do not need to install the app to make the request.
Option 1 — Delete it yourself in the app
This is the fastest route and takes effect automatically.
- Open the Autowash24 app and sign in
- Go to Me → My profile → Delete my account
- Confirm with your 6-digit PIN
Deletion takes effect after a 24-hour grace period, during which you can cancel it from the same screen by signing back in.
Option 2 — Ask us to delete it
Fill in the form below, or email cs@autowash24.com from the address on your account. We verify that the request comes from the account holder before deleting anything, and we complete verified requests within 30 days.
What Gets Deleted
- Your name, mobile number, email address, date of birth, vehicle details and PIN
- Your loyalty points balance, tier and rewards history
- Your saved bookings and feedback
What We Keep, and For How Long
- Wash and payment order records — retained without your personal identifiers, because Singapore law requires us to keep accounting and tax records for five years.
- A residual archive — retained for up to 30 days for fraud-prevention and dispute purposes, then permanently destroyed.
Please Note
Any remaining wallet balance is forfeited when your account is deleted, and your mobile number is released so it can be used to register again in future. If you have credit you want to use, spend it before requesting deletion.
Questions
Contact our Data Protection Officer at cs@autowash24.com.
Full details of how we handle your data are in our Privacy Policy.
Autowash24 Pte Ltd, Singapore.