Privacy Policy

1. Who We Are

Autowash24 Pte Ltd (“we”, “us”, “our”) operates automated car wash outlets in Singapore, together with the Autowash24 website and the Autowash24 mobile app for Android and iOS. This policy covers all three. For data protection enquiries, contact us at cs@autowash24.com.

2. Data We Collect

We collect personal data when you:

• Create a membership account — your name, mobile number (which is also your Member ID), email address and vehicle plate. Optionally your date of birth, used for birthday benefits, and your car make and model.
• Use the service — your washes, bookings, wallet top-ups, loyalty points, tier and rewards activity, and any feedback or ideas you send us.
• Pay — we do not store card, PayNow or GrabPay details; these are handled by licensed payment processors.
• Contact us by email or through the app (name, contact details, message content).
• Use the app or website — the device and app information needed to run the service securely, for example keeping you signed in on your phone. The app requests camera access only when you scan a bay QR code; images are not stored or transmitted.

We do not collect sensitive personal data (for example NRIC or passport numbers) unless legally required.

3. How We Use Your Data

• Running your membership: wallet payments, wash history, receipts, loyalty tiers, points and rewards.
• Service messages — a welcome email when you register, booking status updates, or replies to your feedback.
• Marketing messages only if you opted in at registration. You may withdraw consent at any time in your profile.
• Keeping the service safe: preventing fraud and abuse, and resolving disputes.
• Meeting our legal, accounting and tax obligations.

4. Payments

Card, PayNow and GrabPay payments are processed by our licensed payment providers, Stripe and FomoPay. Your card number never reaches our systems — we receive only confirmation that a payment succeeded, and retain the order record for accounting.

5. Who We Share Data With

We do not sell your personal data. We share it only with the service providers that make the product work — payment processing (Stripe, FomoPay), database and hosting (Supabase), and email delivery (Resend) — and with vendors fulfilling a service you booked, who receive your name, contact number and vehicle details for that job only. We may disclose data where the law requires it.

6. How Long We Keep It

Account data is kept while your membership is active. Transaction records are retained as required for accounting and tax purposes. If you delete your account, your personal details are removed as described in the next section.

7. Deleting Your Account

You may delete your account at any time in the app: Me → My profile → Delete my account. Deletion is confirmed with your PIN and takes effect after a 24-hour grace period, during which you can cancel it. On completion your personal details are permanently removed and your mobile number is freed for future use.

Any remaining wallet balance is forfeited on deletion, as stated on the deletion screen. A residual archive is retained for up to 30 days for fraud-prevention and dispute purposes, then destroyed. Order records required for accounting are retained without your personal identifiers.

8. Your Rights Under PDPA

You may access and correct your personal data in the app (Me → My profile), withdraw marketing consent at any time, or contact us to exercise any other right under the PDPA, including asking what data we hold about you. We respond to verified requests within 30 days.

9. Cookies

Our website uses cookies for essential functionality and anonymised analytics. You can disable cookies in your browser settings, though some features may not work as intended. The mobile app does not use advertising cookies or third-party tracking.

10. Children

Our services are intended for drivers and vehicle owners aged 18 and above. We do not knowingly collect personal data from children.

11. Security

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure. All data is encrypted in transit, and access to member records is restricted to authorised staff.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at autowash24.com/privacy. Continued use of our services following any update constitutes your acceptance.

13. Contact Us

For any privacy-related question, contact our Data Protection Officer at cs@autowash24.com.
Autowash24 Pte Ltd, Singapore.