Privacy Policy
Last updated: May 2026. This policy explains how Autowash24 collects, uses and protects your personal data in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA).
1. Who We Are
Autowash24 (“we”, “us”, “our”) operates automated car wash outlets in Singapore. Our registered address is available upon request. For data protection enquiries, contact us at cs@autowash24.com.
2. Data We Collect
We collect personal data when you:
- Sign up for a Membership eWallet (name, email address, mobile number)
- Contact us by email (name, email address, message content)
- Use our payment systems — we do not store card or PayNow details directly; these are handled by licensed payment processors
- Visit our website (anonymised analytics data via cookies)
We do not collect sensitive personal data (e.g. NRIC, passport numbers) unless legally required.
3. How We Use Your Data
We use your personal data to:
- Create and manage your Membership eWallet account
- Process payments and top-ups
- Respond to customer service enquiries
- Send account notifications and service updates (where you have opted in)
- Comply with our legal obligations under Singapore law
We will never sell your personal data to third parties for marketing purposes.
4. Data Sharing
We may share your data with trusted third-party service providers who assist with payment processing, email delivery and website hosting. All processors are required to maintain appropriate data security and may only use your data for the specified purpose.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by law. Membership account data is retained while your account is active and for a reasonable period thereafter.
6. Your Rights Under PDPA
Under Singapore’s PDPA, you have the right to:
- Access the personal data we hold about you
- Correct any inaccurate personal data
- Withdraw consent for the use of your personal data (subject to legal restrictions)
To exercise these rights, email us at cs@autowash24.com. We will respond within 30 days.
7. Cookies
Our website uses essential cookies to ensure basic functionality and anonymised analytics cookies to understand how visitors use our site. You may disable cookies in your browser settings, though this may affect site functionality.
8. Security
We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, loss or disclosure.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at autowash24.com/privacy.html. Continued use of our services following any update constitutes your acceptance.
10. Contact Us
For any privacy-related questions, contact our Data Protection Officer at cs@autowash24.com.